Return & Refund Policy

At 3GO Nitro Thai Tea, we take great pride in the quality and freshness of our beverages. Because our products are food items, we have established the following Return & Refund Policy to ensure the safety of all customers.

Returns

Due to food safety and quality standards, we do not accept returns of opened or unopened beverage products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, we're here to help.

Please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the damaged, defective, or incorrect product(s)
• Photos of the shipping box and packaging, if applicable

Once your request has been reviewed, we may, at our discretion:

• Replace the affected product(s)
• Issue a full or partial refund
  

Refunds, or replacements are determined based on the nature of the issue and supporting documentation.

Orders Purchased Through Retailers

Products purchased from grocery stores, specialty retailers, online marketplaces, or other authorized resellers must be returned or exchanged according to that retailer's return policy. Please contact the retailer directly for assistance.

Pallet Shipping Issues

If your pallet shipment appears to have been damaged during shipping, please retain all packaging materials and notify us within 4 hours. This information helps us file claims with the shipping carrier when appropriate.

Contact Us

If you have questions about your order or need assistance, please contact our Customer Support team:

Email: info@3gothaitea.com

Please include your order number with all correspondence so we can assist you as quickly as possible.

We appreciate your business and are committed to ensuring you have the best possible experience with 3GO Nitro Thai Tea.